Shipping and Processing Times

Order Processing Time

Thank you so much for your support of my store. I try to keep my prices low, and in return I ask for your patience. I'm a one-person business and I make, assemble, and ship, everything I sell myself. Due to the number of orders I receive, being a one-person operation, and being a grad student with a day job, my order processing time is 2-10 business days. You will receive a shipping confirmation email when I ship your order. Please remember to check your spam folder, too. If after 5 business days you have not received a shipping confirmation email, please feel free to email me. Please remember that business days do not include weekends and holidays, and that holidays differ from country to country. 

Shipping

Orders can take anywhere from less than 1 week to up to 6 weeks to arrive depending on your location, the efficiency of your local postal service, and the shipping option you choose. Please consider paying extra for a tracking number (option available at checkout). 

It's been six weeks and my order never arrived!

I'm so sorry to hear this! Please contact me and I'd be happy to talk to you about options: caroline@moonofretribvtion.com

 

 

PLEASE UNDERSTAND THAT WITH COVID-19 THERE ARE MAJOR DELAYS IN SHIPPING FROM CANADA. I reserve the right to wait longer than 6 weeks before refunding or sending out another order. More information is available here.